Refund policy

TheRadDungeon is a small shop offering handmade and made-to-order products. All purchases are final sale for change-of-mind reasons.

We do not accept returns or exchanges because you changed your mind, no longer need an item, selected an incorrect size or option, or prefer a different appearance when the product matches its description.

This applies to all products, including raw, primed, and painted miniatures; stickers; functional 3D prints; props; fidget clickers; and custom orders.

Final sale does not exclude assistance for defective products, missing included pieces, or mistakes on our end.

Defective, Missing, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, an included piece is missing, or you receive something different from what you ordered, email TheRadDungeon@gmail.com promptly.

Include your order number, a description of the issue, and clear photos where possible.

We will review the issue and arrange an appropriate solution, which may include a repair, replacement, or refund. Store credit may be offered with your agreement. Any remedy required by applicable law will be honored.

Please contact us before returning an item. If a return is needed because of a confirmed defect or mistake on our end, we will provide instructions and cover the necessary return shipping.

Handmade Variations and Care

Small differences in color, brushwork, primer coverage, and finish are normal for handmade products. Visible layer lines, minor support marks, and small surface imperfections may also occur with 3D printing.

These are not considered defects when they are consistent with the listing and do not materially affect the product’s intended use.

Damage caused by drops, misuse, improper storage, excessive heat, modifications, or normal wear is not a manufacturing defect. This does not exclude a problem caused by an underlying manufacturing defect.

If you select the wrong size or option and we supply what you ordered, that is not a fulfillment error. If we supply a different item or option from your order, please contact us so we can address it.

Custom Orders

Please review and confirm all agreed specifications before approving production, including dimensions, colors, materials, and design details.

Custom orders are final sale for change-of-mind reasons. Manufacturing defects, missing agreed components, and material differences from the approved specifications are reviewed through the same process as other orders.

Shipments Lost by the Carrier

We do not take responsibility for shipments lost by the carrier after we have correctly addressed and handed over the package, except where required by law.

However, we can certainly try to help. Email TheRadDungeon@gmail.com with your order number, and we can review tracking, contact the carrier, and assist with a missing-package search or claim where available.

Carrier investigations and claim decisions are outside our control. Our assistance does not guarantee recovery, replacement, or reimbursement.

This exclusion does not apply to a failure to dispatch your order or an addressing mistake made by TheRadDungeon.

Items Damaged in Transit

If your order arrives damaged, please contact us promptly with photos of the item, packaging, and shipping label. Keep the packaging while the issue is investigated.

We can help review the damage and assist with any available carrier claim. Any responsibility or remedy required by applicable law remains unaffected.

Approved Refunds

Approved refunds will be issued to the original payment method or given a store credit. 


What Counts as a Defect?

A defect is a problem caused on our end before your order shipped. It means the item doesn’t function or match what was listed or agreed on.

Defects include:

  • Print failures: layer separation, warping, spaghetti or stringing that affects the shape, or incomplete prints
  • Missing pieces: any part shown or listed with the product that wasn’t included
  • Structural issues: cracks, breaks, or weak points from the printing process, not from shipping
  • Functional failures: moving, fitting, or load-bearing parts that don’t work as described, such as a fidget clicker arriving detached or a functional part that doesn’t fit to the listed specs
  • Wrong item: receiving a different product, size, or design than what you ordered
  • Misprints (stickers): smudged, cut-off, or incorrectly printed designs
  • Custom orders: a major difference from the design, size, or details we agreed on before production

Defects do not include:

  • Shipping damage: anything broken or lost in transit. Please file a claim with your carrier.
  • Natural variation: small differences in color, texture, or finish that come from hand-priming, hand-painting, or hand-finishing
  • Normal print texture: visible layer lines, small support marks, or minor surface imperfections typical of 3D printing
  • Ordering errors: wrong size, scale, or specs selected at checkout, or print requirements not specified for functional parts
  • Wear and use: damage from handling, painting, assembly, drops, or use after delivery
  • Personal preference: the item works and matches the listing but isn’t what you expected